The processing time for orders is 2-5 business days.
Please check your shipping address carefully!
We guarantee delivery only to the addresses we are given. Postal and delivery services will not forward. If you, the customer provided an incorrect or incomplete address, then there is no re-delivery service for your order.
How long does it take to receive my product?
USA: 2-3 weeks
Rest of the world: 2-4 weeks
How much is shipping?
Shipping & Handling Charges are calculated at the checkout page for each product.
Tracking
Most of the time, the tracking system will display more information only after the package is collected by the carrier. If you can’t track your parcel, the reason might be simply because no data available in the system yet, your order hasn’t been confirmed yet.
The tracking system updates each time a parcel is scanned at a local depot. If you don’t see any updates, please check back later. The package might still be in transit and hasn’t reached a new depot yet.
Lost or Stolen Packages
- If the package shows delivered to your address, but you did not receive it, please contact our support within 2 weeks.
- Once you have reported your lost package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered.
- If the carrier declares the package to be a loss, we will reship your order to you at no charge if stock is available or refund.
- If you cannot track your package, please notify us. We will use our tracking system to identify your package. If we will not be able to track the package too, it's more likely the package was lost and we will launch an inquiry with our carrier about the lost package and attempt to have it recovered.
- It normally takes 5 to 7 business days to resolve the claim.
- We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer.
Our refund/return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.